1. What is the max spoke tension for my Sun Rims?
2. What is the smallest tire I can fit on my Sun Rim?
That depends on the width of the rim in relation to the width of the tire. Typically you don’t want to run a tire that is as narrow as or narrower than your rim is wide.
3. What is the biggest tire I can run on my Sun Rims?
Loaded question number two. For most XC rims you don’t want to go larger than a 2.3 as the bead contact with the lip of the rim will start to become less and less, meaning the tire isn’t being held in place as well as it should and could blow off, especially at lower pressures.
4. Can you paint my rims/hubs in custom colors?
No, but it doesn’t hurt to give us a call. Every so often we get a limited color run in, and once they’re gone, they’re gone. We do take feedback however, so if you have a suggestion drop a line.
5. I have an old Ringle stem and/or seatpost and I need a part or would like to get another. Do you have anything laying around?
Nope. Those parts are 10 years plus old and a piece cracking on them should be considered a sign that the fatigue life of the component has come to pass.
6. I want some stickers. Can you hook me up?
You bet. Just send out a SASE (that’s a Self Addressed Stamped Envelope) to us and we’ll send ya a bunch.
7. I want to buy from you guys direct. Can I?
No. Our goods are available through many fine distributors, or your shop can call us directly and we’ll take care of you through them.
8. I want a t shirt. Can you hook me up?
See Number 7’s answer.
9. What is the warranty on your rims/hubs?
Any Hayes Bicycle Group (HBG) product found by the factory to be defective in materials and/or workmanship within one year (two in European Union countries) from the date of purchase will be repaired or replaced at the option of the manufacturer, free of charge, when received at the factory or authorized distributor locations with proof of purchase, freight prepaid. Any other warranty claims not included in this statement are void. This includes assembly cost (for instance by the dealer) which shall not be covered by HBG. This warranty does not cover breakage, bending or damage that may result from crashes or falls. This warranty does not cover any defects or damage caused by alterations or modifications of new HBG products or parts , or by normal wear, accidents, improper maintenance, damage caused by the use of parts of different manufacturers, improper use or abuse of the product, or failure to follow instructions contained in the applicable instruction manual. Any modifications made by the user will render the warranty null and void. The cost of normal maintenance of replacement of service items, which are not defective, shall be paid for by the original purchaser. This warranty is expressly in lieu of all other warranties, and any implied are limited in duration to the same duration as the warranty expressed herein. HBG shall not be liable for incidental or consequential damages. Customers in countries other than USA should contact their dealer or local HBG distributor.
10. How do I get sponsored?
Ride hard, ride often, be nice and polite, help those around you, eat your veggies, love what you’re doing, and get good results. Be more than an awesome rider, be an ambassador for the sport. Whatever you ride, BMX, MTB, Road, Tandem Track Racing, do more for the community (bike and non bike) as a whole. You can apply at www.hookit.com to be considered.
For a same day response, please call us at:
8:00 a.m. – 4:30 p.m. Central Time
5800 W Donges Bay Rd
Mequon, WI 53092
Fax: (262) 512.4219